v2 — now with AI size recs

Cut returns with smart size guidance.

Size charts, fit surveys and AI recommendations that help shoppers pick the right size — first time.

  • 14-day free trial
  • Shoptet 1-click install
  • No credit card
1,240+
shops on sizechat
9.4M
size recommendations served
−31%
returns on average
// 01 — capabilities

Four pillars. One platform.

Sizechat replaces a stack of point tools — size charts, form builders, post-purchase emails, claim portals — with a single configurable surface.

01

Size charts & fit guidance

Reusable size charts, Excel import, per-product or per-category. Map any unit system, any garment.

  • Excel import
  • cm / inch
  • per SKU
02

Configurable forms

Drag-and-drop builder, conditional logic, multi-step flows — for any customer interaction your shop runs.

  • conditional
  • multi-step
  • embeddable
03

Smart triggers

Right form, right time. Post-purchase, post-delivery, on return, on PDP, by segment, by SKU.

  • events
  • segments
  • delays
04

AI insights

Size recs, defect detection, sentiment trends per product and category — surfaced where buyers and merchandisers actually look.

  • recs
  • defects
  • sentiment
// 02 — templates

One form builder, many use cases.

Start from a template. Each ships with a sensible trigger and a place where the answer becomes UGC.

triggerPost-delivery email · day 3
questions4 · 60s to complete
becomes"Fits true to size" badge on PDP
avg response22%

Asks how the garment fit. Feeds a per-SKU fit score and a "% bought their usual size" recommendation rendered on the next shopper's product page.

See sample flow →
sizechat
2 / 4
How did the Merino Tee fit?
Runs small
True to size
Runs large
Continue →
trigger7 days after delivery
questions3 · stars + photo + free text
becomesStar rating + customer photo on PDP
avg response14%

Standard 5-star with optional photo upload. Reviews appear inline on the product page with structured-data markup for SEO.

See sample flow →
sizechat
1 / 3
How would you rate it?
★ ★ ★ ★
Continue →
triggerOn return initiation
questions2 · reason + free text
becomesInternal — feeds size recs & defect log
avg response91%

Reason codes are mapped back to the original purchase. Size returns increment the fit penalty; defects auto-route to ops.

See sample flow →
sizechat
1 / 2
Why are you returning?
Too small
Too large
Not as described
Changed my mind
triggerAnytime via shop link
questions5 · branching by issue type
becomesInternal — auditable claim trail
SLA14 days, statutory CZ

Customer files a claim with photo evidence. Each step is timestamped and signed for the audit trail your support team needs.

See sample flow →
sizechat
2 / 5
What's the issue?
Damaged in transit
Defect / quality
Wrong item received
triggerQuarterly · repeat customers
questions2 · score + reason
becomesTestimonial library + NPS dashboard
avg response18%

Promoters' reasons feed a testimonial library you can use on landing pages and emails. Detractors route to a recovery flow.

See sample flow →
sizechat
1 / 2
Would you recommend us?
012345678910
// 03 — the loop

Every response becomes UGC.

The form collects the answer. The shop renders the answer. The next buyer converts on it. Your data — not someone else's widget.

shop.example.com / products / merino-tee
product
photo
photo
photo
Customer photo carousel
Lightweight Merino Tee
★★★★★ 4.8 · 1,284 reviews
73% bought their usual size
Fit recommendation
★★★★★ Pavla K. · verified purchase
"Fits true to size. The merino is thinner than I expected but the cut is perfect."
size M · 182cm / 78kg
✓ Fits true to size
PDP fit badge
  • 01

    Reviews & photos on product pages

    Social proof rendered inline. Structured-data ready.

  • 02

    Fit feedback shown to the next shopper

    "runs small", "true to size" — direct from real customers.

  • 03

    Real-customer quotes for ads & emails

    Exportable to your ad networks, ESP, landing pages.

  • 04

    SEO boost from fresh PDP content

    Keyword-rich, customer-written, indexed.

  • 05

    You own the data

    Exportable any time. Not locked in a third-party widget.

// 04 — the math

Less returns. Higher AOV. Fewer tickets.

Plug in your numbers. Sizechat customers see returns drop 20–40% in the first quarter.

Returns avoided / month
304
Monthly savings
€6,562
Annual recovered revenue
€78,745
based on a 31% drop in size-related returns
// 05 — how it works

Three steps. Live the same afternoon.

  1. 01

    Connect your shop

    One-click Shoptet install. Or REST API + JS embed for everyone else. Importing your size charts is a CSV drop.

    Shoptet · API · embed
  2. 02

    Add forms & triggers

    Pick a template, edit copy, choose where and when it fires. Conditional logic for branching is two clicks.

    templates · triggers · logic
  3. 03

    Insights & UGC flow in

    Responses populate the PDP, your dashboards, and the testimonial library. Returns start dropping in week two.

    PDP · dashboards · exports
// 06 — integrations

Plugs into what you already run.

Shoptet
First-class. 1-click install, native embed, SKU sync.
primary partner
REST API
Full read/write. Webhooks for every form event.
JS embed
Drop one tag. Works on any shop you can edit.
SendGrid
Triggered email — post-purchase & post-delivery.
CSV export
All responses. Your data, your spreadsheet.
Zapier
Route responses anywhere — coming soon.
soon
// 07 — pricing

Simple, response-based pricing.

Pay for the responses you collect — not seats, not page-views, not surprise overages.

Starter
€29/mo
Up to 500 responses / month
  • All form templates
  • Shoptet install
  • Email triggers
Start free
Scale
Custom
Unlimited responses, SSO, SLA
  • Everything in Growth
  • Dedicated success manager
  • Custom integrations
Talk to sales
// 08 — faq

Questions, answered.

How long does it take to go live?

On Shoptet, install + a single size-chart import gets you live in about 20 minutes. Custom shops with the JS embed are typically same-afternoon.

Do I need to replace my current review tool?

You can. Sizechat ships reviews out of the box — but if you'd rather migrate gradually, run the size feedback module first and keep reviews where they are.

What does "every response becomes UGC" mean in practice?

Every fit answer turns into a "true to size" badge on the PDP. Every review turns into stars + photos on the PDP. Every NPS promoter reason turns into a testimonial line you can copy into ads. The form output and the customer-facing surface are wired up by default.

Where is the data hosted?

EU only — Frankfurt. GDPR controller agreement included. CSV export at any time; no lock-in.

Can I use it for things other than apparel?

Yes. The size-chart system is apparel-first, but the form builder, triggers, and UGC rendering work for any shop. Footwear, eyewear, and home are common.

How is pricing counted?

Per response submitted, not per impression. A shopper who opens the widget but doesn't answer costs nothing.

Ready to stop guessing about size?

14-day free trial. No credit card. Shoptet install in one click.